


Silicon Valley
Go & See Immersion
Executive program for strategic AI insights
A week inside the engine of global innovation
This immersive executive program is designed for senior leaders shaping the future of customer value management, digital commerce, and consumer engagement. Across five days in Silicon Valley, participants will engage with leading technology companies and experts to explore how AI, data, and experimentation are transforming customer experience and business growth.
The program is structured around four strategic themes:
- AI for CRM, Media & Loyalty — How AI is used to personalize engagement, optimize media, and improve loyalty through predictive intelligence.
- Next-Generation Digital Commerce — Emerging commerce models including conversational, social, live, and AI-powered shopping experiences.
- Innovation Culture & Experimentation — How organizations build scalable innovation through experimentation, agile ways of working, and rapid testing.
- Consumer Data & Enterprise Intelligence — How companies structure data and governance to enable AI-driven, enterprise-wide decision-making.
Five days inside Silicon Valley
Curated visits, presentations and reflections across Stanford, Big Tech, AI labs, and the Bay Area's most innovative companies.

Foundations of Enterprise AI
Explore the technological, organizational, and infrastructure foundations that enable AI-driven business transformation, from cutting-edge research to secure enterprise implementation.
Silicon Valley and AI Revolution
- Andrey Kunov, President, SVIC
From Intelligence to Impact: The Next Phase of Human-Centered AI in Organizations
- Kiana Jafari, Executive Director, Stanford HAI / Stanford Center for AI Safety
Building the Intelligent Enterprise: Secure AI, Data, and Connected Customer Experiences at Scale
- 2:00 PM – 2:15 PM – Welcome and Introductions
- 2:15 PM – 2:30 PM – Voice of the Customer
- 2:30 PM – 3:30 PM – One Cisco & AI Strategy
- 3:30 PM – 4:15 PM – Digital Experience Assurance: Powering AI-Driven Growth (ThousandEyes) – Live Demo
- 4:15 PM – 4:30 PM – Break
- 4:30 PM – 5:15 PM – Retail's Next Chapter: Industry Insights from Cisco
- 5:15 PM – 5:45 PM – Cisco Store Overview
- 5:45 PM – 7:30 PM – Wrap-Up and Dinner
- Jim Grubb, Chief Technology Evangelist, Cisco
- Derek Dykens, Global Retail & Hospitality Advisor, Splunk
- Kaleigh Bisconti, Program Lead, Cisco Stores (Global), Cisco
- Raj Rikhy, Director of Product Management, AI/ML Platform, Cisco
- Gilmar Martins da Cruz, Account Executive, Cisco

Foundations of Enterprise AI
Explore the technological, organizational, and infrastructure foundations that enable AI-driven business transformation, from cutting-edge research to secure enterprise implementation.
Silicon Valley and AI Revolution
- Andrey Kunov, President, SVIC
From Intelligence to Impact: The Next Phase of Human-Centered AI in Organizations
- Kiana Jafari, Executive Director, Stanford HAI / Stanford Center for AI Safety
Building the Intelligent Enterprise: Secure AI, Data, and Connected Customer Experiences at Scale
- 2:00 PM – 2:15 PM – Welcome and Introductions
- 2:15 PM – 2:30 PM – Voice of the Customer
- 2:30 PM – 3:30 PM – One Cisco & AI Strategy
- 3:30 PM – 4:15 PM – Digital Experience Assurance: Powering AI-Driven Growth (ThousandEyes) – Live Demo
- 4:15 PM – 4:30 PM – Break
- 4:30 PM – 5:15 PM – Retail's Next Chapter: Industry Insights from Cisco
- 5:15 PM – 5:45 PM – Cisco Store Overview
- 5:45 PM – 7:30 PM – Wrap-Up and Dinner
- Jim Grubb, Chief Technology Evangelist, Cisco
- Derek Dykens, Global Retail & Hospitality Advisor, Splunk
- Kaleigh Bisconti, Program Lead, Cisco Stores (Global), Cisco
- Raj Rikhy, Director of Product Management, AI/ML Platform, Cisco
- Gilmar Martins da Cruz, Account Executive, Cisco

Reinventing Customer Engagement with AI
Discover how leading digital companies are leveraging AI to create personalized customer journeys, intelligent customer service, and world-class consumer experiences.
- 9:00 AM – 9:30 AM – Arrival & Breakfast
- 9:30 AM – 9:40 AM – Strategic Partnership & Digital Transformation Vision
- 9:40 AM – 10:40 AM – Conversational AI at Scale in Brazil & Driving ROI in the LATAM Market
- 10:40 AM – 10:50 AM – Break
- 10:50 AM – 11:10 AM – Innovation in Action: Accelerating Digital Maturity & Scalability for Seasonal Peaks
- 11:10 AM – 11:25 AM – Global Trust, Identity, & Consent Management
- 11:25 AM – 11:30 AM – Wrap-Up & Q&A
- Brenley Woodard, Executive Briefing & Experience Coordinator, Twilio
- Andy O'Dower, VP, Field CTO, Twilio
- Ruma Nair, Principal, Product Manager, Twilio
- Tim Gu, Director, Product Management, Twilio
AI Agents for Customer Experience: Reinventing Service, Loyalty, and Customer Operations
- 1:00 – 1:30 PM · Introduction · Sierra Overview · AI-Native Customer Experiences
- 1:30 – 2:30 PM · Sierra for Retail + Sierra Demo · Discuss Sierra capabilities for retail · The Future of Agentic Commerce · Leveraging Agent Memory for Engagement
- 2:30 – 3:00 PM · Discussion and Next Steps
- Jillian Tijerina, Go-To-Market, Sierra
- Clay Bavor, Co-Founder, Sierra
AI Agents at Scale: Transforming Customer Operations and Enterprise Workflows
- Welcome & Intro
- HappyRobot Platform Overview — a short walkthrough of what the platform does and how it's used
- Exploring AI use cases at Grupo Botícario — an interactive discussion to identify where AI agents could have the biggest impact for the team
- Prototyping & Building — hands-on session where the group builds and tests a real AI agent together on the HappyRobot platform
- Closing & Next Steps
- Marcos Diehl, Head of LATAM, HappyRobot

AI-Powered Customer Intelligence & Enterprise Automation
Learn how organizations transform customer data into business value through AI, modern martech, and autonomous enterprise workflows.
AI for Retail & Beauty — Full-Day Immersion
- 8:00 AM – 8:15 AM – Arrivals & Check-In
- 8:15 AM – 8:45 AM – Breakfast
- 8:45 AM – 8:50 AM – Welcome & Introductions
- 8:50 AM – 9:00 AM – Voice of the Customer
- 9:00 AM – 9:45 AM – Google on Google: AI in Practice
- 9:45 AM – 10:30 AM – Leveraging AI to Transform Customer Data into Value
- 10:30 AM – 10:45 AM – Break
- 10:45 AM – 11:30 AM – Agentic Commerce for Retailers: Google's Perspective
- 11:30 AM – 12:15 PM – Next-Generation Martech
- 12:15 PM – 1:30 PM – Lunch
- 1:30 PM – 2:15 PM – Google Cloud for Retail & Beauty
- 2:15 PM – 3:00 PM – Predictive Analytics
- 3:00 PM – 3:15 PM – Break
- 3:15 PM – 4:00 PM – The Future of Search
- 4:00 PM – 4:45 PM – Google Cloud Demo Experience
- 4:45 PM – 5:00 PM – Next Steps & Feedback
- 5:00 PM – 6:30 PM – Google Bay View Tour
- 7:00 PM – 10:00 PM – Dinner
- Cadu Santini, Cloud & AI Sales Executive, Google Cloud

Innovation Ecosystems & The Future of Intelligent Enterprises
Explore emerging technologies—including digital twins, enterprise AI infrastructure, and startup innovation—that are shaping the next generation of business transformation.
Activating Customer Data: Building Real-Time Personalized Experiences at Scale
- Alex King, Chief of Staff, Hightouch
- Mimi Fuchs, Enterprise Account Executive, Agentic CDP, Hightouch
- Trey McIntyre, Senior Enterprise Solutions Engineer, Hightouch
- Tejas Manohar, Co-CEO, Hightouch
Digital Twins Workshop
- Ram Bala, Associate Professor, AI and Analytics, Santa Clara University
The Future of Retail & AI Innovation: Startup Ecosystems Driving the Next Wave of Consumer Technology
- 3:30 – 4:15 PM · Plug and Play Overview & The Future of Retail & AI Innovation
- 4:15 – 4:45 PM · Innovation Center Tour
- 4:45 – 5:00 PM · AI Startup Showcase & Interactive Discussion

From Strategy to Execution
Synthesize key learnings from the week and examine how industry leaders are operationalizing AI, customer experience, and organizational transformation to drive measurable business impact.
Building a Culture of Innovation: Amazon's Leadership Principles, Experimentation, and Customer Obsession
- Hampton Sublett, Mission-based Customer Evangelist, Amazon Senior Speaker, Lead Enterprise Customer Cloud & AI Digital Transformations
Synthesis Workshop (Internal)
- Vlas Lezin, COO, SVIC
Experience-Led Growth for Beauty: AI, Agents, and the Adobe Vision
- 2:00 · Welcome and Introductions
- 2:05 · Voice of the Customer — Grupo Boticário
- 2:15 · Beauty Industry Trends and Adobe Success Stories
- 2:40 · Operating Model for Experience-Led Growth
- 3:15 · Break
- 3:30 · Summit Insights — Adobe Vision for AI and Agents
- 4:10 · Ulta Beauty Transformation Story
- 4:50 · Closing Thoughts and Strategic Next Steps
- 5:00 · Adjourn
- Stella Guillaumon, Head of Sales, Multi Industry, Adobe
- Marta Frattini, Head of DSG, Retail & CPG, Adobe
- Sundeep Parsa, Vice President, Experience Platform and Customer Engagement, Adobe
- Kristy Duncan, Director, Product Management, Adobe
Voices of the week
Leading experts, innovators, and evangelists hosting Grupo Boticário within their organizations — each bringing a distinct perspective on how Silicon Valley truly builds, scales, and deploys.
Where we're going
Hosts and partners spanning hyperscalers, frontier AI, mobility, academia and the venture ecosystem — opening their doors across the Bay Area. Tap a card to view the visit details.
Where you'll stay

Hyatt Centric Mountain View
409 San Antonio Rd
Mountain View, CA 94040
+1 (650) 210 4000
hyatt.com
"A modern Silicon Valley basecamp in the heart of Mountain View — close to leading tech campuses and the vibrant downtown corridor."
Where to eat across the Bay
Curated picks for free evenings and informal dinners — from downtown Mountain View and Palo Alto to landmark restaurants in San Francisco.
Mountain View
Vaso Azzurro
Lively downtown trattoria — handmade pastas, wood-fired pizzas and a warm neighborhood atmosphere on Castro Street.
Cascal
Colorful, festive Latin fare with a great tapas menu and one of the best outdoor patios on Castro Street.
Sakoon
Contemporary Indian cuisine with refined plating and a strong cocktail program — a standout in downtown Mountain View.
Xanh
Sleek, modern Vietnamese with fresh spring rolls, pho and vermicelli — a Castro Street favorite.
Scratch
Seasonal, farm-to-table American cooking in a relaxed, intimate setting near the Caltrain station.
Sushi Tomi
Long-running, no-frills sushi spot with fresh fish and a loyal local following.
Steins Beer Garden
Casual beer garden with house-made sausages, burgers and a deep craft beer list.
Kappo Nami Nami
Intimate Japanese small plates and sake bar — excellent for a quiet, refined dinner.
Palo Alto
Protégé
Michelin-starred restaurant from Master Sommelier Dennis Kelly. Refined tasting menu and one of the Bay Area's best wine programs.
Evvia Estiatorio
Iconic Palo Alto taverna — whole grilled fish, lamb and a lively dining room.
Madera
Wood-fired Californian cuisine at the Rosewood Sand Hill, a long-time Silicon Valley power-dining institution.
Sushi Shin
Intimate Michelin-starred omakase counter — among the Peninsula's most coveted sushi reservations.
Ramen Nagi
Cult-favorite Tokyo import — build-your-own tonkotsu ramen with bold, customizable broths.
Tamarine
Refined contemporary Vietnamese with an acclaimed wine list — a Palo Alto power-lunch staple.
Sundance The Steakhouse
Old-school Palo Alto chophouse — mesquite-grilled steaks and a clubby, wood-paneled room.
Oren's Hummus
Authentic Israeli hummus, falafel and grilled meats from a beloved Stanford Shopping Center spot.
Reposado
Upscale modern Mexican with one of the Peninsula's best tequila and mezcal selections.
San Francisco
Quince
Three-Michelin-star tasting menu in Jackson Square. One of the city's defining fine-dining experiences.
Boulevard
James Beard Award winner on the Embarcadero — bay views and a classic SF power-dinner setting.
Acquerello
Two-Michelin-starred refined Italian, widely considered SF's most elegant dining room.
Mister Jiu's
Michelin-starred modern Chinese in Chinatown — one of the Bay Area's most acclaimed kitchens.
EPIC Steak
Embarcadero steakhouse with sweeping Bay Bridge views. Prime dry-aged cuts and a deep wine list.
Sotto Mare
North Beach institution — "the best damn cioppino in San Francisco."
Kokkari Estiatorio
Jackson Square landmark for rustic Aegean cuisine — wood-fire grilled lamb and whole fish in a stunning room.
Nopa
Beloved late-night SF institution — organic, wood-fired Cal cuisine with a buzzy bar scene.
Z & Y Restaurant
Chinatown destination for fiery, authentic Sichuan — famed for its mouth-numbing chicken and dan dan noodles.
Kin Khao
Michelin-starred Thai from chef Pim Techamuanvivit — bold regional flavors near Union Square.
La Mar Cebichería
Vibrant Peruvian by Gastón Acurio on the Embarcadero — ceviches, tiraditos and pisco sours with bay views.
Burma Superstar
Iconic Inner Richmond favorite — tea leaf salad and coconut chicken noodle soup are must-orders.
Foreign Cinema
Mission destination serving inventive Cal-Med fare in a courtyard with classic films projected nightly.
Travel guidelines & contacts
Weather · July 20–24
Mild Bay Area summer. Highs 70–75°F (21–24°C), lows 55–60°F (13–16°C). Bring a light layer — SF evenings can be breezy and foggy.
Time Difference
Pacific Time (UTC -7 in July). 4 hours behind Brasília / São Paulo (BRT, UTC-3).
IDs & Dress Code
- •Have your ID ready for all company visits
- •Business casual throughout
- •No ties required
- •Comfortable walking shoes
In case of need, reach out

Ommeira Fakhri
Innovation Evangelist, Silicon Valley Innovation Center